EVERY ONCE IN A WHILE,
a new technology,
an old problem and a big idea
turn into an innovation.
Frequently Asked Questions
The Adjustment Ring cannot be turned to 1 (or from coarser to finer setting)
Remove remaining beans and clean the grinder according to our instructions.
It`s difficult/hard to move the Adjustment in any direction
Remove the collection cup, turn it around and connect its bottomside to the Adjustment to move it.
Ensure for the magnet (that can hold 3-4kg/around 8lbs) to be clean and brush off any remaining grounds before you start to grind.
Make sure to properly hold the handle with 3 fingers and beware of the indentations for respective fingers (index/middle-finger and thumb).
In the grinding chamber remaining grounds (compressed by the Antistatic-Jig while grinding so to reduce static) may be easily minimized with a short knock before removing the collection cup.
DO NOT USE WATER TO CLEAN THE BURRS or GRINDING MECHANISM.
If you have problems using the etz-I and cannot find the answer to your question neither in the above list nor the operating manual, please contact us via firstname.lastname@example.org!