EVERY ONCE IN A WHILE,
a new technology,
an old problem and a big idea
turn into an innovation.
Frequently Asked Questions
The Adjustment Ring cannot be turned to 1 (or from coarser to finer setting)
Remove remaining beans and clean the grinder according to our instructions.
Turn around grinder to release beans that might be stuck in between.
It`s difficult/hard to move the Adjustment in any direction
Remove the collection cup, turn it around and connect its bottomside to the Adjustment to move/release it.
Setting moves while grinding / Change of setting after grinding
Ensure not to touch the adjustment ring while grinding and hold on to the grinder above the adjustment ring.
Moka Pot 5-7
Aero Press 6-13
Pour Over 7-13
French Press 19-20
Ensure for the magnet (that can hold around 6kg) to be clean and brush off any remaining grounds before you start to grind.
Don`t touch the collection cup while grinding.
Make sure to properly hold the handle with 3 fingers and beware of the indentations for respective fingers (index/middle-finger and thumb).
In the grinding chamber remaining grounds (compressed by the Antistatic-Jig while grinding for Espresso so to minimize static) may be easily reduced with a short knock before removing the collection cup. Another possibility is to remove the Adjustment Ring, carefully position the cone burr on the magnet of the collection cup and give it a few knocks (also check out respective Videos on YouTube).
DO NOT USE WATER TO CLEAN THE BURRS or GRINDING MECHANISM.
If you have problems using the etz-I/etz-U and cannot find the answer to your question neither in the above list nor the operating manual, please contact us via firstname.lastname@example.org!